top of page
FAQ - Perguntas Frequentes
Lisbon
Vilamoura
Alameda – Lisbon Guests:
Yes, free of charge. Send us a WhatsApp message or email, and we will provide you with the access instructions for our Luggage Room.
Marquês Suites – Lisbon Guests:
Unfortunately, it is not possible to store luggage in the apartment.
However, there is a nearby luggage storage facility, convenient and secure, which we recommend:
https://bounce.com/pt/s/location/a2f01101-23a3-499e-acd1-aa94597a60c2?params=%5Bobject+Object%5D&_aid=014bcfec-37fa-465d-ae7d-820770080a1c&query=Av.+Fontes+Pereira+de+Melo+3%2C+1050-005+Lisboa%2C+Portugal&ref=HOMEOUTLDA2881732123&utm_campaign=qrcode&utm_source=affiliates (https://bounce.com/pt/s/location/a2f01101-23a3-499e-acd1-aa94597a60c2?params=%5Bobject+Object%5D&_aid=014bcfec-37fa-465d-ae7d-820770080a1c&query=Av.+Fontes+Pereira+de+Melo+3%2C+1050-005+Lisboa%2C+Portugal&ref=HOMEOUTLDA2881732123&utm_campaign=qrcode&utm_source=affiliates)
For all other properties, storage must be considered on a case-by-case basis. Please contact us via WhatsApp, and we will do our best to assist you.
Guests at Alameda – Lisbon
1. Please make sure you are at the correct door. The Rooms, Suites, Apartments with more than 5 bedrooms, and Lofts are located at number 5, not 5B or 5C.
2. Touch the building’s keypad before entering the access code.
3. For the rooms: Switch on the keypad, enter the code, and turn the lock in the direction of the arrows until the door opens.
Guests at Marquês Suites – Lisbon
1. Please make sure you are at the correct building entrance, number 3.
2. Ring the intercom for 5 Dto and use the app to open the door.
3. For the apartment and room doors, enter the access code previously sent to you.
If you are staying in a different apartment than those mentioned above, or if the instructions above do not help, please contact us via WhatsApp or phone call.
bottom of page
