Question 1

Can I leave my bags before check-in or after check-out?

Accepted Answer

Alameda – Lisbon Guests:Yes, free of charge. Send us a WhatsApp message or email, and we will provide you with the access instructions for our Luggage Room.Marquês Suites – Lisbon Guests:Unfortunately, it is not possible to store luggage in the apartment.However, there is a nearby luggage storage facility, convenient and secure, which we recommend:https://bounce.com/pt/s/location/a2f01101-23a3-499e-acd1-aa94597a60c2?params=%5Bobject+Object%5D&_aid=014bcfec-37fa-465d-ae7d-820770080a1c&query=Av.+Fontes+Pereira+de+Melo+3%2C+1050-005+Lisboa%2C+Portugal&ref=HOMEOUTLDA2881732123&utm_campaign=qrcode&utm_source=affiliates For all other properties, storage must be considered on a case-by-case basis. Please contact us via WhatsApp, and we will do our best to assist you.

Question 2

Do you have private parking?

Accepted Answer

Alameda – Lisbon Guests:Yes, we offer free parking. Please reserve your parking space in advance, as it is subject to availability.This service is not available at our other properties.

Question 3

Can I arrive for check-in at night, after working hours?

Accepted Answer

Yes, no problem! We can send you self-check-in instructions for all our rooms and apartments. Send us a WhatsApp message or email and we'll get back to you as soon as possible.

Question 4

My code doesn't work. What should I do?

Accepted Answer

Guests at Alameda – LisbonPlease make sure you are at the correct door. The Rooms, Suites, Apartments with more than 5 bedrooms, and Lofts are located at number 5, not 5B or 5C.Touch the building’s keypad before entering the access code.For the rooms: Switch on the keypad, enter the code, and turn the lock in the direction of the arrows until the door opens.Guests at Marquês Suites – LisbonPlease make sure you are at the correct building entrance, number 3.Ring the intercom for 5 Dto and use the app to open the door.For the apartment and room doors, enter the access code previously sent to you.If you are staying in a different apartment than those mentioned above, or if the instructions above do not help, please contact us via WhatsApp or phone call.

Question 5

I've already made the reservation and haven't received any check-in instructions yet.

Accepted Answer

We usually send check-in instructions 2 days before your arrival date.

Question 6

Are there rooms or apartments for rent by the month?

Accepted Answer

Yes. We have some units available for monthly rentals. Choose the option you prefer and contact us about availability by email or WhatsApp. You can check out our offers here: https://www.homeout.pt/reservalongaduracao.

Question 7

What is the difference between Rooms and Suites?

Accepted Answer

The rooms do not have a private bathroom within the room. Guests have access to two bathrooms per apartment, located at the end of the hallway. The suites have a private bathroom inside the room.

FAQ - Perguntas Frequentes